We're here to help.
Whether it's a question about your account, a match, or your next date — our care team responds within one business day.
Care team hours: Mon–Sat, 9am–7pm AEST
Send us a message
Common questions
How do I pause my membership?+
Message your matchmaker or use the form below — pauses take effect the same business day.
Can I change matchmakers?+
Yes. Tell our care team why and we'll re-pair you within 48 hours, no charge.
What if a match doesn't go well?+
Share your feedback after every date. We use it to refine future introductions and, if needed, replace a match at no extra cost.
How do refunds work?+
See our terms, or ask the care team — we handle every case individually.