We're here to help.
Whether it's your profile, an event registration, membership or an invoice — our team responds within one business day.
Team hours: Mon–Sat, 9am–7pm AEST
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Common questions
How do I pause my membership?+
Use the form below — pauses take effect the same business day and you keep access until the end of the paid period.
Can I transfer my ticket to a colleague?+
Yes. Send us their name and email at least 24 hours before the event and we'll reissue the ticket at no charge.
What if I can no longer attend an event?+
Let us know up to seven days before and we'll refund the ticket, or transfer you to a future event of the same value.
Do you run corporate or sponsored events?+
We do. Ask about team passes, sponsorship and hosting your own member event.